No Work? – Government Still Pays

No Work? – Government Still Pays

According to a recent CBS news article, whistleblowers are shedding light on significant inefficiencies related to the management of the Affordable Care Act. The administration awarded Serco, a British-based company, with a contract worth about $1.25 billion to process ACA applications. The only problem is that very few applications have been received thus far for processing, leaving many workers with nothing to do.  “’They’re told to sit at their computers and hit the refresh button every 10 minutes- no more than every 10 minutes,’ the Serco employee said.”  She continued, “They’re monitored to hopefully look for an application. Their goals are set to process two applications per month, and some people are not even able to do that.”

 

In the private sector, companies operating with such egregious inefficiencies would quickly fold. Business operations conducted by or under the auspices of government institutions must meet the rigorous productivity metrics that guide the success of private companies.  Unarguably, the value of the taxpayer dollar demands that its expenditure lead to the generation of the most and the best of whatever it is designated to produce.  Rollout of Obamacare has clearly fallen short of meeting the very basic tenets of sound business administration.

 

Click here to read the full CBS article. 

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